Terms and Conditions
General Terms and Conditions for the URVI online shop of
URVI GmbH
Besselstrasse 13
10969 Berlin
Welcome to the URVI online shop (hereinafter also referred to as the "online shop")! In our online shop, we offer you the latest supplements and guides in the areas of nutrition and health, and much more related to Urban Vitality (hereinafter collectively referred to as "products").
1. General and scope
(1) These General Terms and Conditions ("GTC") apply to the services of URVI GmbH, Besselstr. 13, 10969 Berlin, (hereinafter also referred to as "we" or "URVI"), which we provide to you as a customer (hereinafter also referred to as "you") within the scope of your use of our online shop.
(2) These Terms and Conditions apply regardless of whether you are a consumer, an entrepreneur, or a merchant. Special provisions apply to consumers, which we refer to at the appropriate points in these Terms and Conditions. A consumer is any natural person who enters into a legal transaction for predominantly private purposes (see Section 13 of the German Civil Code (BGB). An entrepreneur is any person who enters into a legal transaction within the scope of their commercial or self-employed professional activity (see Section 14 of the German Civil Code (BGB).
(3) Your own general terms and conditions do not apply, even if you refer to them or we do not object to them. They only become part of the contract if we expressly agree. Individual agreements, e.g., in offers, order confirmations, or declarations of acceptance, etc., take precedence over the provisions of these General Terms and Conditions.
2. Subject matter of the contract
(1) With our online shop, we provide you with a platform for purchasing our products to help you lead a conscious and healthy lifestyle, especially our URVI Supplements & Guides, which, when used regularly, can help you achieve a better quality of life.
(2) You can view the type and variety of our products directly on the product pages in our online shop. The exact services we provide under the contract are specified in the offer or order confirmation.
(3) If we offer services beyond the purchase, the terms and conditions of the selected pricing model or the terms and conditions of the individually prepared offer apply.
3. Use of our online shop & registration
(1) You can purchase products in our online shop both as a guest and after your registration as a user.
(2) To register, please fill out the registration form as part of the ordering process completely and truthfully with your data and send it.
(3) By submitting the registration form, you are making a binding offer to enter into a user agreement for the use of our online shop as a customer. The contract is concluded when we confirm your registration and activate your customer account. You may only register once. Once activated, you can view the products you have already purchased in our online shop in your customer account.
4. Conclusion of a contract for the purchase of products
(1) The products in our online shop are not offered to you on a binding basis. We are simply asking you to place an order. The product descriptions are neither a representation nor a guarantee. Unless otherwise stated, our offers are valid "while stocks last." Until you have paid the purchase price of your purchased products in full, the products remain our property. If products are delivered directly to you by our partners, they retain ownership until you have paid the purchase price to us.
(2) A contract for paid services is concluded as follows:
Step 1
You can select products from our range without obligation by placing them in your digital shopping cart using the “Add to cart” button.
Step 2
You can change or delete your product selection in the shopping cart. You can cancel the order process at any time.
Step 3
Once you have all the products in your shopping cart, you can complete the order process by clicking the "Checkout" button. There, you enter your delivery and billing information and select your payment method.
Step 4
You can then view your order in the order overview, including the quantity, prices, and delivery conditions (e.g., terms and conditions, cancellation policy). You can change your order or return to your shopping cart. You can also save or print the terms and conditions.
Step 5
After you have reviewed all the information, you can order the products by clicking the "Order with payment" button. By clicking this button, you submit a binding offer to purchase the selected products.
Step 6
After placing your order, you will receive an order confirmation via email, which you can print out. This email contains all the order details. With the confirmation, or at the latest upon delivery, you will also receive a copy of the General Terms and Conditions, the cancellation policy, and further information regarding shipping, delivery, and payment conditions.
The automatic order confirmation does not constitute acceptance of your offer. The purchase contract is only concluded upon shipment of the products, an order confirmation, or an invoice. If you pay in advance, the contract is deemed concluded as soon as we receive your payment.
The automatic order confirmation itself does not constitute acceptance of your offer to purchase the products. Acceptance of your offer and thus the conclusion of the purchase contract for the products you have selected only takes place upon shipment of the products, a separate order confirmation from us, or the sending of the invoice for the ordered products. If we allow payment in advance, the contract is concluded upon receipt of your payment.
5. Remuneration & Payment Terms
(1) The remuneration for the ordered products, including VAT, will be shown to you in the shopping cart, in the order overview and in the order confirmation, unless otherwise stated.
(2) Shipping costs may apply in addition to the prices. Information about shipping methods and costs will be displayed during the ordering process.
(3) You will be informed about the available payment methods and can select one.
(4) If paying by invoice, you must pay within 14 days of receiving the products and invoice. For other payment methods, payment is due in advance without deduction.
(5) The terms and conditions of the third-party provider you use for payment also apply.
(6) If you exceed the payment deadline, you will automatically be in default and we may charge interest on the late payment.
(7) We do not charge any additional fees for payments within the EU. We only accept payments from accounts within the EU. Any additional costs will be borne by you.
6. Delivery & Shipping
(1) In the case of advance payment, we will deliver or provide digital products after receipt of payment.
(2) We deliver exclusively within Germany and, if applicable, to Switzerland and other EU member states for an additional charge to the delivery address you specify.
(3) If delivery is not possible due to your fault after three delivery attempts, we may withdraw from the contract. Any amounts already paid will be refunded.
(4) If a product is unavailable, we may withdraw from the contract. We will notify you promptly and, if necessary, offer a similar product. If no similar product is available or you do not want it, we will refund your money.
(5) If a product is not available, we may withdraw from the contract. In this case, we will notify you immediately and, if necessary, offer you a comparable product. If no comparable product is available or you do not want one, we will refund any payments already made.
7. “Money-back guarantee” (voluntary right of withdrawal)
(1) In addition to your statutory right of withdrawal, we voluntarily offer you the option of withdrawing from the purchase contract within 30 days of receiving the products. In this case, you can return the products to us at your own expense and receive a refund of the purchase price.
(2) If you wish to withdraw from the purchase contract, you must notify us within the withdrawal period (see paragraph 1) by email to retouren@ur-vi.com, stating your order number and the reason for the return.
(3) The prerequisite for your withdrawal from the purchase contract is that:
• You have not consumed more than ten (10) pieces from the delivered package,
• You return the original packaging and all remaining contents to us,
• You notify us in advance by email to retouren@ur-vi.com, stating your order number and the reason for the return.
For orders with multiple identical product units (multipacks), the following also applies:
• Only one (1) unit may have been opened.
Please return the products within the return period to the following address:
URVI GmbH
Besselstrasse 13
10969 Berlin
(4) You will bear the return costs.
(5) The refund will be made to the payment method used for the order – usually within three (3) weeks after receipt and inspection of the return.
(6) This voluntary right of withdrawal applies only to your first order of a specific product and can only be exercised once per person per product. It applies exclusively to our edible products and only if they were not offered at a discount due to a short best-before date. There is no voluntary right of withdrawal for the purchase of merchandise items, digital products, or vouchers, unless expressly stated otherwise at the time of purchase.
(7) Your statutory rights – in particular the right of withdrawal for online purchases – remain unaffected and exist independently of our voluntary right of withdrawal.
8. Liability & Warranty
(1) Important note for safe use!
We want to support you as best as possible in leading a conscious lifestyle. Our products are designed as dietary supplements and can be a useful addition to a balanced diet—but they are not a substitute for a varied and balanced diet and a healthy lifestyle.
Please follow our instructions for use on the packaging or in the product description, and feel free to contact our team if you have any questions (e.g., by email to hello@ur-vi.com). Be sure to adhere to the recommended dosage.
If you have known intolerances or existing medical conditions, you should consult a medical professional before taking this product. Our products are not intended to treat, cure, or prevent any disease.
Note on liability:
We assume no liability for damage caused by improper use or unauthorized modifications to our products.
(2) We shall be liable without limitation for damage to property and personal injury if the cause of the damage is based on intent or gross negligence.
(3) We are also liable for slightly negligent breaches of essential obligations, the breach of which jeopardizes the achievement of the contract's purpose, or for the breach of obligations whose fulfillment is necessary for the achievement of the contract's purpose or on which you can regularly rely. In this case, however, we are only liable for foreseeable, contract-typical damages. We are not liable for slightly negligent breaches of other obligations.
(4) These limitations of liability do not apply to injuries to life, body, or health, to defects for which we have provided a guarantee regarding the product quality, or to fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
(5) Our warranty obligations for defective products are governed by statutory provisions (e.g., repair, replacement, etc.). We generally do not offer guarantees unless they are expressly marked as such.
(6) To the extent that our liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.
9. Online Shop Guidelines
(1) You can rate products in our online shop. Your rating should reflect your personal opinion or experience and must not be offensive, false, or defamatory. We may delete ratings that violate these guidelines. If we integrate third-party providers for the rating function in our online shop, please note that you must also comply with their terms and conditions. Further information in accordance with Regulation (EU) 2022/2065 (Digital Services Act) can be found at http://www.ur-vi.com/pages/dsa.
(2) Changes or maintenance work on our online shop may temporarily affect accessibility if this is technically necessary.
(3) We cannot guarantee continuous availability of our online shop. Maintenance or repair work may temporarily restrict access.
(4) Our products may not be passed on to third parties for commercial purposes.
(5) Links in our online shop take you to external websites for whose content we are not responsible. These links are recognizable, for example, by changes in the browser address bar or the website display.
(6) If your access data becomes known to unauthorized third parties, we may temporarily block your account. You will be notified immediately and can request or create new access data.
(7) In the event of serious violations of our terms and conditions or applicable law, we may suspend and delete your account. You will be notified and have the opportunity to comment. We will consider your legitimate interests and reserve the right to terminate your account for good cause.
10. Right to use our digital products
(1) You are granted a simple, non-exclusive right to use our digital products during the term of the contract. This right is valid worldwide.
(2) You may not display, publicly reproduce, edit, transform, translate, or decompile our digital products. Your statutory rights (Sections 69d (3) and 69e of the German Copyright Act) remain unaffected.
(3) We may use our digital products, including new versions, as well as knowledge and methods developed under the contract for other purposes (e.g., for disclosure to third parties, etc.).
(4) Unless otherwise agreed, test and demo licenses are valid for a maximum term of 30 days.
(5) Our digital products and their content are protected by national and international laws, in particular copyright law. Unauthorized use, distribution, or violation of these rights will be prosecuted.
11. Applicable law & place of jurisdiction
(1) All rights and claims arising from this contract shall be governed by German law, unless mandatory statutory provisions provide otherwise. The UN Convention on Contracts for the International Sale of Goods is excluded.
(2) Disputes arising from and in connection with the contractual relationship between us shall be subject to the statutory provisions regarding the competent court. If you are a merchant, a legal entity under public law, or a special fund under public law, the court at our registered office shall have jurisdiction.
12. Consumer dispute resolution
Information on online dispute resolution for consumers:
If you are a consumer, you can use the so-called "ODR platform for the out-of-court settlement of disputes in connection with online sales or service contracts." This can be accessed via the following link: http://ec.europa.eu/consumers/odr.
We are not willing to participate in the resolution of disputes via an ODR platform.
Note on Section 36 VSBG: We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so.
13. Final provisions
(1) If any provision of these Terms and Conditions is invalid or unenforceable, the remainder of the Terms and Conditions shall remain valid unless the removal of the provision would unreasonably disadvantage one party and render the contract unenforceable.
(2) Amendments to the Terms and Conditions or the contractual relationship between us are only effective if made in writing. We further point out:
- Changes required by legal or technical adjustments that do not negatively impact your services will be deemed accepted if you do not exercise your right of objection in text form within one month of notification. If you object, the contract remains unchanged, and we may terminate it with one month's notice effective at the end of the following month.
- Changes relating to prices or other business aspects will only take effect with your express consent. You can give us this consent by clicking a consent button or in a similarly clear and simple manner.
- In the event of unforeseen risks (e.g. fraud, security risks), there is only a right to information about changes to the contract.
The text form also applies to amendments to this clause. Agreements made individually between the parties remain unaffected.
(3) We may transfer the contract for the use of the online shop, as well as contracts for services or other contracts with permanent, recurring, or long-term obligations, to an affiliated company, a legal successor, or a company that assumes the corresponding services. We will notify you in text form prior to the planned transfer.
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Status of the General Terms and Conditions: 06/2025