The idea behind URVI was born out of the realization that city life brings with it a number of challenges – from stress and lack of sleep to concentration problems and nutrient deficiencies. Conventional dietary supplements are either cumbersome to use, taste unappealing, or lack sufficient potency. This is precisely where URVI comes in: with high-dose yet enjoyable supplement gummies that can be seamlessly integrated into everyday urban life.

The name "URVI" is derived from the terms "urban" and "vitality," embodying the brand's mission: to promote energy, well-being, and mental clarity in everyday urban life. It represents a modern, smart solution that helps city dwellers stay vital and balanced despite the challenges of a fast-paced, demanding lifestyle.

We believe that taking supplements should be one thing above all else: easy. That's why we developed gummies that can be consumed anytime, anywhere, taste delicious, and don't compromise on quality or effectiveness.

We only work with high-quality partners from Germany to produce our gummies. Our active ingredients are also extracted from natural sources wherever possible and processed in Germany. You can taste the quality.

We've always considered sustainability in the production and delivery of our products. We've focused on local partners when building our supply chains, thus ensuring that our products are truly made in Germany. You can also recycle our packaging, thus reducing your footprint.

For optimal shelf life, always store your URVI Gummies in a cool, dry place away from light. Make sure the packaging is always tightly closed.

Our gummies currently contain gelatin and are therefore not vegan. However, we are already working on developing vegan alternatives so that we can offer plant-based options in the future – without compromising on taste or effectiveness.

The suitability of our gummies for pregnant women depends on the ingredients they contain. Since some vitamins and active ingredients are present in higher doses, we recommend that pregnant women consult their doctor before consumption.

Our gummies are specifically formulated for the needs of adults and contain higher doses of ingredients that are not tailored to the nutritional needs of children. Therefore, we recommend consumption only by those 18 years of age and older, and advise parents to consult a doctor before allowing children to consume them.

The recommended intake is 2 gummies per day .

You can take the gummies whenever and wherever you want – depending on your lifestyle and needs. For optimal results, we recommend incorporating them regularly into your daily routine.

Our products are currently available exclusively online. Should we open additional sales channels in the future, we will, of course, inform you in a timely manner.

Yes, our gummies can be taken in combination, as the ingredients of the different product lines are carefully balanced. This allows you to create your own personalized routine without risking an overdose of certain nutrients.

Since we process and ship your order as quickly as possible, cancellation after a short time is often no longer possible .

If you change your mind or want to make a change immediately after purchase, please contact our customer service immediately using the contact form or simply send us an email . We will check whether an adjustment is still possible.

Since we process your order as quickly as possible, we cannot guarantee that a change to the delivery address is still possible.

Once the order is being processed or has already been shipped, the address can unfortunately no longer be changed. Therefore, please contact us immediately using the contact form. or simply by Email our customer service

We currently ship exclusively to Germany and Austria . We plan to offer our products in other European countries in the future.

We offer the following payment methods:

• credit card
• Instant bank transfer
• Klarna on account
• Apple Pay
• Google Pay

First, try the ordering and payment process again in a different browser or after deleting your cookies – this often resolves the issue. Also, test whether the payment works with a different payment method .

If the problem persists, please contact our customer service via the contact form Or simply email us. Our team will help you as quickly as possible.

You can easily enter your discount code during the checkout process . Please note that only one code can be used per order, and validity depends on the respective terms and conditions .

If you have any problems redeeming your voucher, please contact our customer service using the contact form or simply email us. We'll be happy to help.

Our discount codes cannot be combined – only one voucher code can be redeemed per order. However, we always want to offer you the best deals and are continuously optimizing our promotions for you.

No problem! Simply contact our customer service using the contact form or send us an email and tell us your order number and discount code .

If the code is valid for your order, we will refund you as soon as possible.

We typically need 1–2 business days to pick and pack your order. During peak seasons, such as Christmas or Black Friday, the process may take slightly longer.

Once your package has been handed over to the shipping service provider, delivery is their responsibility.

The standard delivery time is 1–3 business days (Monday–Saturday) from receipt of the tracking information. Once your package leaves our warehouse, delivery is the responsibility of the shipping service provider.

Please note that delays may occur during holidays, inclement weather, or other unforeseeable circumstances. Unfortunately, changes to the delivery are no longer possible once the order has been handed over to the shipping service provider.

Shipping within Germany costs €4.99 and is free for orders over €50 .

If your package is marked as delivered according to your tracking information , but you haven't received it, first check to see if it was left with neighbors or family members . If you've specified a drop-off location , it may have been left there.

If you still cannot find your package after 1-2 days , please contact our customer service so that we can find a solution for you.

Use our contact form or simply write us an email .

We're sorry that an error occurred with your order. Please contact our customer service immediately so we can resolve the issue as quickly as possible.

So we can help you immediately, please send us your order number as well as pictures of the delivered products, the shipping label , and the outer packaging . We will, of course, send you any missing items immediately.

Use our contact form or write us an email .

We're sorry! Your satisfaction is our top priority. Please document the problem with pictures and contact our customer service immediately. We'll take care of it right away and find a quick solution!

Please use our contact form or write to us by email .

Since we process your order as quickly as possible, cancellation is often only possible immediately after placing the order .

If you change your mind immediately after purchase or would like to make a change, please contact our customer service immediately via the contact form or by email and provide us with your order number . We will then check whether an adjustment is still possible.

To request a return , please fill out our return form . Once we receive your request, we will inform you of the next steps.

If you have any problems, please contact our customer service using the contact form or send us an email .

Once we receive your return and have checked it for completeness , we will process your refund immediately. The entire process can take up to 14 days .

Refunds following a cancellation or order adjustment are usually completed within 3-5 business days .

If you've been waiting for your refund for a while, please contact our customer service team via the contact form or by email and provide us with your order number . We'll be happy to help!

Simply scroll to the bottom of the page, enter your email address in the field and sign up!

You'll then receive a confirmation email where you can confirm your registration with just one click. And you're in!

Have you checked your spam folder? Unfortunately, our emails occasionally end up there. If you don't find anything there, please contact our customer service using the contact form. Or email us . We'll take care of it and add you manually!

Oops, maybe that was a few updates too many? No problem – just scroll down in one of our newsletter emails and click "Unsubscribe" to unsubscribe.

Our customer service is available weekdays from 9:00 a.m. to 8:00 p.m. We are also available on weekends , however, response times may be slightly longer. We will endeavor to process your request as quickly as possible.

Contact us via the contact form or write us an email .

Yes, sir! You can find us on Instagram , TikTok , Pinterest , and LinkedIn ! There we share exciting insights and tips for the urban lifestyle and exclusive updates on our products. Stop by and become part of the URVI community !